Terms & Conditions

12th April 2018

General Information & Cookie Policy

Welcome to HairCrazy.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern HairCrazy.com's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website.

The term 'HairCrazy.com', 'HairCrazy', or 'us' or 'we' refers to the owner of the website whose registered office is 14 Alan Close, Newcastle BT33 0TA, UK. The term 'you' refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

* The content of the pages of this website is for your general information and use only. It is subject to change without notice.
* This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:
IP addresses, dates & times of visits to the site, purchases made on the site, referring website, geolocation data, as well as account login data (not shared).
* Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Northern Ireland. Any dispute you have which relates to these terms and conditions, or your use of HairCrazy.com (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of Northern Ireland.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics which uses traffic log cookies to identify which pages are being used, demographic information and device information. This information helps us analyse data about web page traffic and improve our website in order to tailor it to customers' needs. We only use this information for statistical analysis purposes. Cookies help us provide you with a better website by enabling us to monitor which pages you find useful.

When you log in or create an account with us we create a cookie for your session. This allows you to remain logged in and lasts for up to 3 months. We set another cookie to prevent cross site request forgery. We do not use either of these cookies to track you.

You may block tracking cookies like Google Analytics using an adblocker add-on to your browser.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Information displayed on the site is not given by professionals and should not be taken as such.
Opinions expressed on this website are not necessarily representative of HairCrazy.com
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Statement

This privacy policy sets out how HairCrazy.com uses and protects any information that you give HairCrazy.com when you use this website.

HairCrazy.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

HairCrazy.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12 April 2018.
What we collect

We may collect the following information:

Contact information including email address
Demographic information such as location, preferences and interests
Items detailed in our cookie policy
Log-in times and IP addresses

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You may unsubscribe at any time using the link provided in our email.
* We may use the information to customise the website according to your interests.
* Fulfilment of orders placed on HairCrazy.com.
* Accounting purposes.
* Facilitation of payment.

We hold this information indefinitely unless you request its removal, although we may have to retain some data where required by law, for example, data on financial transactions.

If you opt in to our newsletter we may share your name and email address with third parties to enable us to deliver tailored newseletters. You can opt out of the newsletter at any time and request your information be deleted.

We use Google Analytics to analyse how the site is used, to find out which pages are most accessed and to discover how our users use the site. This information is not linked to your HairCrazy account. We also pass order details, including your address, to our fulfilment partner and to a third party accounting platform. When you place an order with us we supply details of your purchase as well as your contact details to our payment service providers Paypal and/or Ingenico. We use a third party server as part of a content delivery network to which we share images only; no personal details are transmitted beyond what is stored in the image (for example, your image may contain geographic tagging in its EXIF data, depending on your camera settings).

Payments through our Payment Service Provider Ingenico

Furthermore we hereby inform you, in connection with your order, your personal data relating
in particular to your identity, domicile, personal status, phone number, email address, bank card
and bank account numbers, or to the transactions you enter into or payments you make, are
processed by Ingenico Financial Solutions SA/NV (“Ingenico FS”) i) with the purpose of
allowing Ingenico to be able to perform our agreement with HairCrazy.com, ii) with the
purposes of fraud monitoring and fraud management (determining the risk levels associated with
transactions, detecting and managing any resulting alerts), and iii) with the purpose of
compliance with Ingenico FS’ legal obligations under the applicable legislation relating to the
fight against money laundering and the financing of terrorism and (iv) with the purpose of
compiling market analysis, statistics, analysis of transaction data, improvement of the service
provided by Ingenico FS.
The collection of your personal data is a mandatory requirement for these purposes. Without this
personal data your transaction could be delayed or rendered impossible and your order
Merchant Services General Terms and Conditions (part of Merchant Services Contract, Financial Services and/or Processing)cancelled.
Please be informed that Ingenico FS, with registered seat at Boulevard de la Woluwe 102, in
1200 Brussels and with company number 886.476.763 is the data controller for such data
Ingenico FS will not communicate your personal data to third parties, except in the following two
- Communication by Ingenico FS of personal data to its , affiliates, subcontractors or other
parties with whom Ingenico FS has a contractual relationship and that provide services for /
assistance to Ingenico FS in the framework of i) the performance of the agreement between us
and Ingenico FS, ii) fraud prevention and management and iii) with the purpose of
compliance by Ingenico FS with its legal obligations under the applicable legislation relating
to the fight against money laundering and the financing of terrorism and (iv) communication
to third parties of anonymous or aggregated data. The third parties that are providing
service/assistance to Ingenico FS with regard to fraud monitoring and fraud management can
insert your personal data into their own specific database(s) that is (are) used by them to
provide services for a multitude of merchants to prevent and manage fraud.
- If Ingenico FS is required by law to communicate certain information or documents to the
National Bank of Belgium, to the Financial Intelligence Processing Unit (CTIF-CFI), to
similar Belgian or foreign authorities, or generally speaking to any judicial or administrative
authority, law enforcement authorities or any legal or administrative authorities.
Communication of personal data to those entities will be limited to the extent necessary or
required under the applicable regulations.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your Personal Information

You may request the removal of personal information or a details of the personal information that we hold on you by contacting us here: https://www.haircrazy.com/contact/

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

You may update personal preferences such as the type of email you receive from us here: https://www.haircrazy.com/accounts/

Copyright & Intellectual Property

All text, photographs, graphics, designs, code, scripts, sound, video, animation and other material on this site is copyright. You may not reproduce, copy, transmit, modify, distribute, or publish in any form (including derivative works) the content of this web site and it cannot be reproduced without the explicit written consent of the owner(s). You agree not to use any material on this site for any purpose other than for personal, non-commercial use.

You may not upload, submit or post any material to which you do not own the full copyright. By submitting material to the site you agree that you are the full copyright holder and that is it an original work.

By posting images, text, sound, video or other content on the site you agree to grant haircrazy.com and its sister site(s) permission to display, reproduce, rework, adapt, translate, transmit, publish and to incorporate the material in whole or part into derivative works for an unlimited period of time and in doing so you grant haircrazy.com non-exclusive worldwide rights to the material on a royalty-free basis and without charge. If you do not wish to grant haircrazy.com these rights please do not submit any material to the site.

If you believe a work of yours has been unlawfully posted on HairCrazy.com please contact us with supporting evidence so that we may remove it.

Ordering Terms


The longevity of hair colours sold here are dependent on your hair's colour and condition as well as environmental factors such as exposure to sunlight and as such we cannot guarantee that they will last for any specific time period and permanence stated on the site should be taken as a guide. Previous hair colours will affect the end result. Always follow the manufacturer's instructions above any advice you may have been given elsewhere. Always do a strand and sensitivity test before use. Colour swatches shown on the site should be taken as a guide only and therefore you should always perform a strand test before applying the colour to determine the end result. Colour swatches are based on hair colour applied to light blonde hair and results on darker hair will differ considerably.

HairCrazy will take no responsibility for any unexpected results or adverse effects caused by using the products sold on this site, nor will it be held responsible for damage to textiles or surfaces which may be caused through the use of the products sold here.
Always read the manufacturers instructions before use. Hair dyeing information provided on this site or through correspondence with us is intended only as a guide and should not be interpreted as professional advice. If in doubt please seek professional advice.
We aim to keep a lost of ingredients and precautions for the products sold on this site, but always check the product's packaging for an up-to-date ingredients list before use. If you have any problems finding ingredients or precautions for a product please contact us and we will endeavour to help.
Always do strand and sensitivity tests before using any product, even if you have used the product before. Hair colour, bleach and colour removers can permanently stain or lighten surfaces and textiles and you must take precautions to avoid this. We will not be held responsible for any personal or property damage caused by the use of the products sold on HairCrazy.com
For orders outside the UK please check the ingredients list for any substances which may be prohibited in your country as HairCrazy will not be held responsible for ensuring the products are legal in your country.

International Ordering

The customer is responsible for paying any customs or duty levied on overseas purchases and HairCrazy takes no responsibility for these fees. It is the customer's responsibility to ensure goods ordered are legal and compliant with regulations in the destination country.

Loss or Damage to your Order

We aim to provide a hassle-free service to our customers but on rare occasions orders can be lost or damaged in transit. We aim to resolve any issues within 5 working days of being notified.

We will compensate for loss or damage to your order up to the value of £25 (GBP) inclusive of postage costs. For orders exceeding this value, you should take out additional insurance by selecting the "Signed-for" option at checkout. If additional insurance was not taken we will compensate you up to £25 or equivalent currency.

In the event that the customer has entered the delivery address incorrectly or incompletely resulting in a lost order we will not provide compensation.

Should your order not arrive you must notify us within 30 days of the later date of estimated delivery as given by email when your order was dispatched. If you have a problem with your order please contact us and allow us to help before raising a dispute with PayPal or your card issuer.

We may require photographs of damaged items.

Payments made in currencies other than those offered on HairCrazy.com are subject to exchange rates and there may be a fee charged by your card issuer for converting the currency. HairCrazy will not be responsible for these fees.


Should you need to cancel your order after it has been shipped or you wish to make use of your rights under the UK's Consumer Contracts Regulations 2013, we are happy to accept returns under the following conditions:

* You must notify us in advance of posting your return and receive instructions from us before returning the products.
* Returns must be made within 14 days of receipt of goods.
* Products must be fully in tact with all outer packaging, and in an unused, sealed condition.

Where the order was returned as undeliverable by the mail carrier we will refund the value of any items which arrive in a re-saleable condition. In cases where the delivery failure occurred due to an incomplete/incorrect address entered by the customer, or where the customer failed to collect the package(s) from the depot, or where the customer failed to pay customs or duty charges, or where the customer refused delivery without prior consent from us, no refund of delivery costs will be given.

Delivery Estimates, Dispatch Aims & Picking Accuracy

We offer an estimate in your order confirmation email of when to expect your order to arrive. This is for guidance purposes only and does not form any contract with the customer. However should your delivery exceed the stated last arrival date please inform us of any non-delivery and we will be happy to assist. We will offer a refund or replacement for orders which are not delivered within 25 working days of dispatch.

We aim to send all orders received before 12 noon (UK time) the same day, Monday-Friday, excluding UK bank holidays. This is not guaranteed.

We aim for 100% picking accuracy with orders. If there are incorrect or missing items for your order we will replace or refund them.

Availability of Products

We aim to keep all products in stock and offer an estimate of when they will return to stock. These estimates are for guidance only.

Stock errors where a product appears to be in stock occur occasionally. We will endeavour to contact customers who order an unavailable product to offer an alternative and will refund any out of stock products if we are unable to fulfil you order within an acceptable time-frame.

We reserve the right to cease dispatching to selected countries, without notice or explanation.


We reserve the right to suspend or terminate your account due to unacceptable conduct on your behalf through forum posts, photographs, offensive usernames, interactions with other users by private messaging, comments, articles or other forms of communication on HairCrazy.com or material uploaded to the site.

By using the site you agree to the following code of conduct:
* All forum posts, comments and other submitted material must be submitted in English
*The use of "Leet", sms abbreviations and other undecipherable language is not tolerated and such posts will be deleted.
Excessive use of swear words is not permitted.

Abusive Behaviour:
* You agree to behave in a courteous manner towards other users on the site. Behaviour that is upsetting, disruptive, abusive or deemed to be harrassment towards another member or to the site itself will result in the suspension of your user account

*You may not post links to adult content, gambling sites or any web site that is offensive
* You may not use an offensive username
* Spamming in any form is prohibited
* You may not contact our members with advertising through any means, including private messaging and email
* You may not post links to competitors' website(s)
* You may not post any form of advertising
* You may not solicit contestants or participants for competitions, broadcasts or other programmes
* You may not post content that is offensive (such as pornographic, racist, vulgar or upsetting material)
* Any user found to have or attempted to hack, exploit, crack passwords on any part of the site or to have or have attempted to apply virus/viruses or any form of malware or DDOS or any other form of attack on the site will have action taken on their account and relevant third parties or law enforcement will be informed

Personal Information:
* We recommend that you do not share any personal information about yourself publicly such as telephone numbers, addresses, banking details, email addresses with other members or publicly. HairCrazy.com cannot be held responsible for any consequences of doing so.

Illegal material:
* You may not post any material that is illegal, offensive or indecent.
* Material posted on the site must not infringe on any copyright, trademarks, privacy or publicity rights.
* You assume all legal responsibility for the material you post on haircrazy.com
* If you are under 16 years old you must provide permission from your parent or legal guardian before using this site.
* Any illegal material will be reported to the relevant authorities
* Action may be taken against abusive users in the form of suspension of account. We may also report your abuse to third parties such as your service provider. Information collected about you such as email address, ip address and times the you accessed the site may be used for this purpose.

Action taken:
* Administrators, members of staff and moderators of haircrazy.com reserve the right to remove any material contributed to the site which is deemed offensive, irrelevant or which breaks any of the terms outlined in this document. They may also remove any content without explanation.
* Administrators, members of staff and moderators also reserve the right to delete, remove or suspend user accounts without any explanation.


Information on this site is not to be taken as professional instruction. Information posted on this site is not provided by professional beauticians, trichologists, chemists or haircare professionals and should be only taken as user experience. No liability will be taken for any injury or damage caused by following the advice given on this site.
Always read the manufacturers instructions and check the ingredients list if you have known allergies before using a product. Always do strand and sensitivity tests before using a product.
The views expressed throughout the site are not necessarily representative of haircrazy.com. Product reviews are opinions only and should not be taken as fact. Although we make every effort to remove offensive or abusive content from the sites as soon as possible, HairCrazy.com cannot be held responsible for content posted by users either publicly or through private correspondence.

The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of HairCrazy.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, HairCrazy.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.