Server error uploading photos

It might be too big or the wrong format. I can't really remember the exact one, but I know that I had trouble once and I had to convert it for something to a jpeg. I haven't actually tried uploading recently, though, so it could well be a server issue.

Thanks Vivienne! I've never had this problem before using the exact same process on my phone - and I can't really try converting the photo on my phone (my laptop is dead at the mo). I tried again to see if it was just a temporary blip but still no joy. Still a server error when I press the upload button.

hi can somebody help I colourd my hair with crazy colour hot purple semi permanent it's now gone dark purple light purple and blue will I be able to colour it with garnier permanent red the colour I was originally

@Melb31 Please have a search around the forums and see if you can find people who have achieved your desired shade of red over a similar base. I personally would not suggest using a permanent dye over bleached hair, as it's extra damage that is not necessary. You can get as good, if not better results using a good semi-permanent red like something from Adore.

If you still need more help, please post your own question under General Questions with some photos of your current hair and what you hope to achieve. This post and this forum is related issues on the Haircrazy.com site, so you won't get many responses here.

@mummydactyl sorry you've been having problems.

I'm looking through the error logs and I think I see yours (it's somewhat anonymised so I can't easily find out the user). It looks like the database had some kind of hiccup which I'll have to look into. Have you had any further issues? If so, please try deleting your cookie for haircrazy.com and logging back in and then try again.

Jude wrote: @mummydactyl sorry you've been having problems. I'm looking through the error logs and I think I see yours (it's somewhat anonymised so I can't easily find out the user). It looks like the database had some kind of hiccup which I'll have to look into. Have you had any further issues? If so, please try deleting your cookie for haircrazy.com and logging back in and then try again.

Thanks Jude. I did clear all my cookies but still no joy.

The good news is that it actually raised an error so I'm able to debug it a bit better. For example I can see what phone, operating system and browser you're using. The bad news is that it's not immediately apparent what caused it. We used to have this error pop up occasionally but I thought it was fixed, so I'll have to do some digging. Going to PM you my email address and if you could send me the photo to check over I'd really appreciate it. It doesn't look like there's an error with the photo but you never know. It would be good to rule that out.

Can you let me know if you do manage to upload something and whether it was on your phone or other device?

Hi @Jude and @mummydactyl, sorry yo ressurect an old-ish thread but did you guys manage to find a fix for this error? I'm running into the same problem tonight when trying to add a photo to my timeline. Never had this problem before and all of my previous timelins pics were uploaded from my phone and in the same format. Strange!

@Powerpuff_Nix are you having this issue with all photos you try to upload or one specific?

I have some error logs. Were you uploading in the early hours of this morning? If so, this is a different error to the one mummydactyl experienced where it's been unable to open the file as though it was corrupted. If that wasn't you, can you try again and then send me a PM with the approximate time so I can cross reference with the logs?

Was the photo taken on iPhone?

Hi @Jude! I was trying to add a pic to my timeline around the same time as my last post on this thread. I have a Samsung. I did try again one last time in the early hours of this morning, but still had no luck. I will try again and PM you. Thanks for looking into it!

Thanks @Powerpuff_Nix for providing me with your device info and the time. I was able to see the error generated and it seems to be a problem with the file type. We did do an update to the image processing code that we use recently which may be why you're now experiencing issues.

Can you clarify, does this happen with every image or just one?

Does it get as far as showing you a preview of the picture?

Thanks for looking into it @Jude. It does show me a preview of the image when I hit upload. Then once I add my comments, products, click the checkboxes i want and hit submit, it goes back to the blank add photos screen with the error written in red. It's a Jpg file. All my pics are. I've tried with another photo and it still won't work.

@Powerpuff_Nix thank you! The fact that it previews really helps me narrow it down. I have a fix in mind to try and will let you know when it's ready. Hopefully that will work

By the way I am now on a new phone and have had no problems uploading at last! So the photos are a bit out of date but finally on my timeline. Cheers!

Good to hear that @mummydactyl I never did figure your issue out which is a bit annoying. I'm hoping to re-write the photo uploader soon to bring it up to date. Now I'm off to stalk your timeline

Jude wrote: Now I'm off to stalk your timeline

Hahahaha! I had better catch up properly then! I still don't have a good photo of the current hair..

Has there been any joy with tackling this issue @Jude? I still can't add anything to my timeline. I still get the "there are some problems with your submission" error.

I tried the image you sent me and I was able to upload it without problems, however the error your photos are generating seems to be some issue with the photo itself. It makes no sense. I'm getting @ToeKnee on the case as he wrote the original code.

I might be in touch again to ask for some more info. Thanks for all your help so far

@Jude! I think might have cracked it! Try taking a look at the code for the drop down menu for Pro:voke products. When I tried to upload my pic with that drop down selected, that's when it errored. But when I just uploaded a different pic with different products selected, it was fine. I had also previously tried to upload a different pic with the Pro:Voke drop down selected and it didn't work either but I didn't make the connection at the time. I assumed it was my file format or problem with my account. But now I suspect the issue is in the drop down menus. I hope this helps!

Ah yes there seems to be no products with the Pro:voke brand. I've fixed it now.

Can you try again? Do you get the issue with other brands/products?

No i didn't have the problem with adding the other products on my most recent picture. My file format and the checkboxes i picked were the same so the only thing that was different was the drop downs. At the time when I first tried, the first Pro:Voke drop down would work, but then no products would appear in the second drop down box, so I left it blank. I guess that's what made through submission go funny. But my uploads are working fine now! Yay!

Great! I'm glad it's working for you!