I cannot explain how upset I am, the more I read the more I hear of people's hair being damaged by olaplex
The customer service email team were helpful to a point, well they just kept insisting it wasn't the olaplex, even writing it in capitals! But when I wouldn't accept it wasn't the olaplex they compleately stopped communicating with me. I mean 3 emails later still nothing!??
I had virgin hair apart from a horse shoe of highlights that was 3 months old and had restored my hair back to a good condition. I went for a half head of highlights with olaplex and left with fried hair that I cannot even comb. I talked in depth with the stylist and they are adimant they used all products correctly, I went back today for a stand alone olaplex treatment reluctantly but was encouraged to do so by olaplex "support" team, my hair was the same after that, dry, fried, damaged, broken! ????
I have had highlights before and have never had this happen, I would be very cautious about using olaplex
If you search other forums you will find a lot of people that disagree with the claims olaplex make about their "miracle" product!
i've always had good experiences when using olaplex. perhaps they are using counterfeit olaplex on you without your knowledge, or maybe even without theirs? when i first looked into buying olaplex, i read people warning to buy from a reputable source because of fakes being out there. it sounds like you went back to the same stylist and got the same results. maybe go somewhere else and see what kind of results you get?
also, to be fair, a company is not going to finally say "ok fine you win" after you keep insisting their product is bunk when thousands of people have benefited off it. i would stop emailing you back too if you were relentless. not trying to be rude, just telling the truth. there's only so much customer service can and/or will do. in this case, it seems like they firmly believe it's not their product's fault and unfortunately that's their final answer.
I’ve used olaplex (the legit stuff from the professional beauty supply) and haven’t been that impressed with it. Hasn’t made it feel better but hasn’t made it feel worse. It only works if you have damage from broken disulfide bonds. If your hair is damaged from something else, it will not help it. I do believe it’s a good product for a lot of people but it’s not for everyone.
I've never been to a salon, or used olaplex. It's really just a filler anyway. I've heard so many ppl rave about it as if it is a miracle product, and I just don't buy into that belief. Maybe I'm not giving it it's due chance, but the mere fact that it's just a filler to me says it all. It's prolly loaded w silicone, and that's type of stuff just isn't great for hair. What would be great is if we didn't need products like olaplex bc we're aware enough on how to not damage hair so bad in the first place. If I were you I would start going a more natural route and using some coconut or avacado oil to boost you hairs health. You will never come across a company that will admit to a flaw in their product like that. It makes them a liability, and they're selling olaplex literally as a miracle product. Try not to take offense to them not continuing to respond to you, bc they are just doing their job. Olaplex is not the miracle product it claims to be bc it's simply a glorified filler, but that's not to say that some people don't swear by it.
"If you don't know where you're going, any road will get you there." <---Lewis Carrol
I'm so glad I'm not the only One that isn't raving about it. I've read other people finding it not working for them
Salon uses legit stuff from a real shop lol Where you can only buy if you are a professional it's used by most salons in my area and they are lovely and very well established
Of course I would go to the suppliers of the product if that's where the issue was. They couldn't reply due to time diff btw rude person lol
They agree it can't address all damage only repair bonds doesn't condition or add protein so damage still occurs
Also said if there is minerals in hair from tap water it can Cause damage when using olaplex
I totally agree companies won't say oh yeah it did damage your hair! I went back for a treatment and still no miracle oh but Kim k uses it so it must be made of gold Hahaha x
I found coconut oil repairs my hair a lot better than an olaplex treatment
I now use it every few days and my hair is getting better x
And it's like £5 for organic virgin cold press stuff that lasts about a month :)
Olaplex doesn’t contain any silicones.
Oh my gosh olaplex ruined my hair too! I was recommended to use it every time highlighted my hair - it was the worse thing I did as it lead to me having a number of hair breakages!
Yes, I have the same story and it ruined mine too. I am desperate to find a way to restore my health. It has been several months, and my hair is now incredibly lifeless.
If you've seen my other threads about Olaplex, you'll know that I'm fairly sceptical and haven't experienced the amazing results others seem to have, but with that said, I can't see how Olaplex could have damaged your hair. It's much, much likelier that the highlights caused the breakage, especially considering some areas of your hair had been highlighted before. Without having been there it's impossible to speculate on how it happened. It could be that the stylist used the wrong developer. It could even have been a reaction to another product in your hair (e.g. metallic salts) that caused the damage, but what I can say is that there's nothing in Olaplex that would cause that kind of damage. Once your hair is damaged, it's not possible to restore its condition. You just have to grow it out and make sure you keep it conditioned to help prevent breakage unfortunately
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With me personally, it was not highlight. I have virgin hair other than the very slight tips of an ombre. I used olaplex because I thought it would be a bonus. I can show before and after pictures. My hair honestly looks terrible. I dont know what to do but wish the company could find some way to reverse it. My hair was naturally curly with natural volume. Now my hair is incredibly greasy and has absolutely no volume. It lays totalky flat to my head and looks like its been killed. I have to put a crazy amount of powder in it so it doesnt look disgusting. I am just shocked and saddened and am discouraged to try anything now.
My story is so similar to Freemarie's. I too had mostly virgin hair, the top half was soft and shiny however my ends had been lightened previously (without olaplex) and were slightly dry. So I thought I'd give Olaplex 3 standalone treatment a go - worst decision I've ever made regarding my hair - it turned my previously thick, wavy soft hair into a greasy mess. It lost all volume and lies flat against my head now. Its been almost 6 months and my hair still feels permanently coated in something and so brittle and dry. Caution to others considering it - do a test on your hair first and avoid the hell I'm going through :(
This is so sad i die my hair and was damaged yes!!! but like this?? nooooooo never ...makes me so sad i cant fix it , after using olaplex my hair is totally burn , the didnt answer why my hair is so damaged if i bough from a company they sell the product , has someone tried something that helps the damage after olaplex??
Olaplex – my personal experience with this product was terrible so I would like to share it with as many potential users as possible. If you look around there are many many reviews like this – it’s just warning for people to do full research before using a product: I bought Olaplex 1 and 2 as a stand alone treatment (my hair dresser also used it on me with a root bleach) and I bought number 3 to use separately alongside my conditioner and moisture treatments. I’ve never regretted buying a product more in my life. I’ve had my hair bleached professionally for 15 years and never experienced more than a few split ends. After my hairdresser used 1 & 2 in my hair it initially felt amazing and looked really shiny. After a few days it started to snap quite a lot. The point of breakage was the part where the newly bleached hair joined the hair that was previously bleached.. the normal area of overlap. I assumed that it was just because the stylist had gone up one level in bleach and I contacted Olaplex and they recommended that I keep using 1 & 2 as a stand alone treatment as well as number 3 regularly. Over about 2 weeks I followed the instructions from the Olaplex rep. I must add that I followed the product instructions exactly and I also conditioned my hair with moisture thoroughly each time I used it to avoid drying. Every time I used the Olaplex product my hair was snapping more and more.. it sounds stupid but it took me over two weeks to work out that the Olaplex was causing this. I sought out independent advice from a high end salon chain locally to me who offer Olaplex as a service. They advised that although the product is amazing for most people, it can have an adverse effect on a fair few people, even with virgin untreated hair. Upon subsequent research I have read about hundreds of people who have had the same experience. It is as though the Olaplex fries your hair and leaves it like snapping burnt straw. Since I stopped using it, my hair has stopped breaking. However I am left with short stubby sections of my hair in various places, mainly on the crown and in the parting. Personally I feel disgusting but I know my hair will grow and I will never use that product again. Using high moisture products since has helped with the overall condition but I can’t get the broken hair back. The product is overpriced and over rated in my opinion. I would strongly recommend doing a test on your hair before using this product all over. If you buy it, test it on a section and wait a week or so to see if it starts snapping.
hmm I am not trying to refute your claim, but if your hair was at the breaking point anyway nothing was going to help it, olaplex might have bought you a little time before it broke , but there is a point of no return and olaplex does not work miracles, if there are not bonds left to reform it cant form and preserve those bonds, I am so sorry you had an awful expereince, but it may not have been olaplexs fault it may have been there wasn't enough left for the olaplex to work with
To add I became really unwell after the treatment, turns out it had wheat in it and left me with a horrendous allergic reaction that I am still getting over and my hair is still damaged. Coconut oil and argan oil helped a lot more than olaplex, that just caused a lot of damage for me and made me incredibly unwell for a long time. Things don't work the same for everyone. I have reported olaplex claims to the ASA as their claims are false and mis leading. I never had any problems with wheat but since using olaplex wheat gives me bad rashes and patches like insect bites on my face. Any one with wheat issues should avoid using olaplex and be very cautious even if you don't if you have wheat after. I have seen people have good results bleaching over coconut oil. Stick to natural processes and ingredients where possible and don't get mis led by false claims, as far as I'm aware Kim k isn't talented so makes money by being paid to endorse brands and the same goes for other people pushing the brand. Once you've had results like we all have it's easy to see a lot of the reviews and endorsements are fake or paid to be given. Most of these reports are people with mostly virgin hair so it can't be justified with blaming previous damage! My hair also started falling out a lot, it's starting to settle now but the first couple of months I was loosing so much hair and now it's slowing down a bit but the condition is still no where near how it was before olaplex
I haven’t even tired olaplex but I have used something I think maybe similar . Joico k pak . Once I used it and it was marvelous, the next time a few years later I literally washed it out and all my hair snapped off with it . I thought maybe it was something to do with giving my hair too much protien ?! I’ve never gone anywhere near any of them type products now . I stick with Jamaican caster oil / argen oil/ coconut oil . Although they are a pain for giving me such a grease ball I have to wash my hair ( which I try not to do haha ) they seem to nourish my hair better than any ‘treatment’ (s) have . So sorry for you , it’s horrible to go through :-(
I've tried olaplex many times, as a stand alone and mixed with my color. It has always made my hair worse. I realize its works for a lot of people but it didn't do me any favors. I have well water so it may be a bad reaction to that. Either way, it took many times of trying it before I realized it was contributing to the problem. I went to sallys and got some roux treatment vials and roux porosity control. I use those with a moisturizing conditioner like Aussie 3 min miracle. And my hair is feeling a little better. Its hard to find people that have had a bad experience with Olaplex but its not your imagination. It doesn't work well for all hair.
Mine started snapping off in spots especially around the crown after olaplex.
I created an account just to reply to this thread. I am a licensed cosmetologist, and have always been pro-Olaplex. However, tonight I used it on my hair and sooo much of it broke off. My hair was previously lightened, but has been filled, and I treat it regularly with masks and professional grade products. I clarify when necessary to get rid of buildup. My hair was well on its way to getting healthy again and now this. I am mortified at the size of the pieces that came out. I'm hoping that wearing it naturally curly for a while will help hide the breakage.
@katybear @tashu121 @freemarie @pippa @herbidani @kerryb123 @hairho @curlystylist
Where did you guys buy your Olaplex? I'm just trying to put this together and see if there was a bad batch or counterfeit product going around. Do you still have the packaging?
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I bought it INSIDE Sephora. It is just the product. There are too many stories that are exactly the same. It is an intense product and it needs a warning :(
Olaplex was from a trade only reputable store as most people are saying it's not counterfeit
I have never used olaplex again but have had a total hair turn around! :)
I'm so happy... Feel free to use these tips..
I bleached hair to white from medium warm brown in 4 gentle lifts by soaking my hair overnight with coconut oil and then bleaching directly onto the oiled hair the same day or after it soaking over night, I did this in one week.
I continued to used coconut oil as a conditioning treatment when needed and also used treatments of pure hemp oil as it has protein in it, I also used liquid vitamin k that can be brought in health food stores. I would definitely recommend gentle lifting with coconut oil on hair and then treatments with high vitamin & protein supplements, I then applied a semi perm pearl blonde and my hair is perfect colour and condition. no olaplex in sight and I'm so glad I didn't use it again. Your hair is natural so use natural products, your hair is alive so feed it! I had some spirallina tablets that I also crushed up with oil and applied, however after only 2-3 conditioning treatments my hair is in such lovely condition I don't need anymore for now and the oils and vitamins were cheaper or equivalent to olaplex costs and I still have enough to re apply. Olive oil is also good, you can't really do any harm with truly natural products as they will wash out once they've done good. Buy a good natural deep conditioner and you can add your own tint, a bit of purple or blue food colour or toner for yellow and a bit of green for too much red. The spirallina was good to remove red when my hair was brown as it's naturally a green blue colour so using it as a hair mask toned down the brassy colours. Love to your follicles ladies xxxx
I bought mine from State Beauty Supply. Still have the packaging
curlystylist wrote: I created an account just to reply to this thread. I am a licensed cosmetologist, and have always been pro-Olaplex. However, tonight I used it on my hair and sooo much of it broke off. My hair was previously lightened, but has been filled, and I treat it regularly with masks and professional grade products. I clarify when necessary to get rid of buildup. My hair was well on its way to getting healthy again and now this. I am mortified at the size of the pieces that came out. I'm hoping that wearing it naturally curly for a while will help hide the breakage.
I used #2 ALONE as a cutting lotion which is supposedly a great mini treatment. No color or bleach added. My hair is colored previously but was pretty healthy. No breakage and one length. My hair is breaking and snapping all over. Hair is unruly and just flyaways everywhere just angry strands.. I emailed Olaplex and they said it wasnt the cause and something else had caused it. Ive been using R&Co products for a long time and never had a problem. Wish I never used it. If you are thinking about using it, PROCEED WITH CAUTION. I WOULD DITCH IT. Your hair might not agree with it and there is no fixing it. GARBAGE
Omg. I wish I'd have read this before trying olaplex. I did a stand alone treatment and left it in overnight, because everything I read says the longer the better. Right away my hair looked a little more frizzy and and felt more coarse. I just now washed it again two days after the treatment and I have small broken chunks of hair a few inches from my scalp. My hair was virgin hair and wasn't breaking this close to the roots. Maybe i shouldve only put it on the ends. Idk, but I'm pissed because the company assures it won't harm your hair
I used Olaplex about 3 years ago in a salon and it absolutely ruined my hair! It was the only thing different that went on to my hair, I had highlights as normal and the stylist recommended trying Olaplex...never again!!!! The stylist warned me it would make my hair feel rough as the product will be taking my hair back to its natural state....I thought ok that’s fine, why wouldn’t you want your hair to be taken back to how it was pre bleach etc. Anyway, it went really flat and felt full of product, weak and knotty. When I brushed my hair it snapped so easily and after each time I washed my hair it was no better.
It took months and months for it to feel even slightly back to normal and I’d say it was about a year before it was feeling stronger again. I thought I was the only one whose hair reacted to it like this but it looks like so many other people have had similar issues.
My experience was literally the same as @Hairdo. It made my hair instantly coarse / flat / coated / brittle. Also, over time the strands became more and more crinkly because of how weak they were. It took so long for my roots to start growing in normally again and also I lost a lot of hair but now it is finally starting to grow out and becoming more and more manageable :) Never again will I let that product near my hair!
I used Olaplex No 3 purchased from Sephora and left it in overnight as the company says you could do so just make sure it doesn’t get in your eyes. The next day I washed my hair and huge chunks of hair broke off. I have several short stubby patches on my crown and near my part. Im so devastated. I’ve stopped using it but I’m terrified that my hair will continue to break in patches. It’s been 4 days. When will the breakage stop?
Olaplex needs to be sued for their wreckless advertising